Frequently Asked Questions
Find answers to common questions about Classroom:Online
Are sessions recorded?
+Yes, all live sessions are recorded and available for students to re-watch at any time. This is particularly helpful for revision or if a session is missed.
Are tutors qualified?
+Absolutely. All our tutors are fully-qualified teachers with DBS checks and extensive experience in their subject areas.
Can I switch courses mid-subscription?
+Yes, you can switch courses at any time. Just contact our support team and we'll help make the transition smooth for your child.
Can I cancel my subscription?
+Yes, you can cancel at any time. We offer flexible subscription options with no long-term commitments.
Do you cover exam preparation?
+Yes, we offer specialized exam preparation sessions for SATs, 11+, and other key assessments. These sessions focus on exam technique and content revision.
What age groups do you teach?
+We offer programs for students aged 5-18, covering primary through secondary education with age-appropriate learning materials.
How big are the class sizes?
+We maintain small class sizes of no more than 8 students to ensure personalized attention for each child.
What technology do we need?
+Students just need a computer or tablet with internet access. We recommend using Chrome or Firefox browsers for best performance.